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Warranty Terms


Lemonpie Global Trading Company ("Lemonpie") is the holder brand holder of LumoLeaf; products are marketed under the LumoLeaf® brands.Lemonpie and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Products purchased from unauthorized sellers, including unauthorized Internet sites, as well as used, refurbished or “as-is” products, or products not in their original packaging, will not be covered by our warranty, or receive any consumer support.

We are committed to consumer satisfaction. To that end, Lemonpie cautions consumers from purchasing any product that is not in its original packaging or specially marked refurbished packaging or any product from someone who is not an authorized reseller of LumoLeaf® products.

Proof of Purchase from an authorized reseller must be provided to our customer care center before a warranty claim can be honored. If you purchase LumoLeaf® product from online resellers, a valid order number is required for any warranty services.

If you have any trouble to show your proof of purchase, contact us immediately via

PROPER PRODUCT USE: All products are designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.